Customer Discovery
At the time I joined Ferritiva, the startup was finalizing its target user demographic and researching the possible applications of its product. During this time, I took the initiative to contribute to the customer discovery process in order to understand the user I was designing for.
Prior to and throughout the design process, our team conducted 46 customer discovery interviews. We iteratively determined the customer demographic as people who experienced or interacted with iron deficiency through their occupation, athletics, blood donation, pregnancy, lifestyle, or during their adolescence. The following graph depicts the demographic breakdown of the individuals we interviewed. As Ferritiva was created initially to help athletes who experience iron deficiency, the major user groups we interviewed were athletes and professionals in the medical field who treat iron deficiency and anemia.
During the customer discovery process, I created three user personas to further understand users' needs, experiences, behaviors, and goals. I chose to develop personas for three target demographic groups: pregnant individuals, adolescents, and athletes. Individuals from these demographic most commonly experience iron deficiency so I sought to further understand these user groups. This process allowed me to view iron-level testing from the perspective of our potential customers.